Privacy Policy

Update 7/20/2020

We at Ella Skye, value your personal information and how it is used and shared. We take your privacy seriously.

Please read the following to learn more about our Privacy Policy. You may email info@loveellaksye.com for a printed version or an alternate format.

By using the Ella Skye platform in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Privacy Policy and Europe

If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your personal information.

1. This Privacy Policy Covers the Following:

This Privacy Policy covers our treatment of Personal Information that we gather when you are accessing or using our Services and platforms. However, this does not extend to providing this information to be accessed by companies we don't own or control, or people that we don't manage.

Personal Information is defined by, any information that identifies or relates to a particular individual. Including all information that falls under personally identifiable information under applicable data privacy laws, rules, or regulations.

To clarify, Ella Skye's Privacy Policy applies only to the Personal Data that is collected from our customers directly. We gather various types of Personal Information from our users and customers, that is used internally with regards to the services we provide. This may include us to help you to set up a user account and profile, to contact you directly, to fulfill your requests, such as a return, for products and services, and to collect analytics. Ella Skye may utilize services from a third party, and under such circumstances Personal Information may be shared. Details provided below.

Children's Online Privacy Protections Act (COPPA)

Ella Skye is aware and follows procedures outlined by Children's Online Privacy Protection Act (COPPA), which protects children under the age of 13 of having websites track their information. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If, a child under the age of 13, registers for our Products or Services and sends us their personal information, we will delete their information as quickly as possible. Please contact us at info@loveellaskye.com for any additional questions or concerns.

Please note that if you've opted out of receiving emails the changes to the Privacy Policy still govern your use of the Services, and as a customer and user of our services, you are responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. All personal and identifying information collected, is subject to the Privacy Policy in effect at that time.

2. Information Collected

We have outlined the categories of data collect collected over the past twelve (12) months that is considered Personal Information. For each category of Personal Data, these subsections also set out our commercial or business purpose for collecting that Personal Data and the categories of third parties with whom we share that Personal Data.

Personal identifiers includes: Name, Email Address, Phone Number, and Postal Address.

Purpose of Use includes to provide Ella Skye with the necessary information to complete services, customer care, collect information on products or services purchased, personalize the shopping experience, improve the site and services, provide updates on new collections and events, and conduct marketing analysis. 
Third Parties to whom we disclose the personal data is only for business purposes. Third Parties include service provides, affiliates, marketing partners, site analytics partners, and social media platforms. 
We do not collect information about Gender, a protected classification characteristic under state or federal law.
Personal Data is also collected with regards to internet/web activity. Such information includes: Consumer's site interaction and activity, Cookies, Web Beacons, Scripts, Tracking, and Tags.
Again, purpose of Use includes to provide Ella Skye with the necessary information to complete services, customer care, collect information on products or services purchased, personalize the shopping experience, improve the site and services, provide updates on new collections and events, and conduct marketing analysis.
Third Parties to whom we disclose the personal data is only for business purposes. Third Parties include service provides, affiliates, marketing partners, site analytics partners, and social media platforms.

3. Personal Information is Collected From:

Ella Skye collects your Personal Information from the following sources:

Information You Provide to Us:

We receive and store any information you knowingly provide.

If our Cosumers use our Services to make a purchase, Ella Skye may request certain Personal Information to facilitate the transaction and provide goods purchased. We, and or the companies that we work with who provide services on our behalf, may additionally collect financial information, such as payment method (for example valid credit card number, type, expiration date or other financial information) to complete the sale. We, currently use Shopify's platform to ensure that your personal information and also credit card information is stored in a manner that is generally permitted by credit card issuers. Shopify ensures sufficient security measures to store and process credit card or other payment information using industry-standard security measures. 

With your purchase on the Ella Skye platform, you give Ella Skye consent to use and provide your financial information as we consider necessary to process the transaction. Including, first and last name, email address, mailing address, telephone number, Instagram account, Facebook account, Twitter Account, and Credit Card Information (in conjunction with party payment processor). 

Information Collected Through Website and Social Media Platforms

The moment you interact on any of our platforms, whether it be the website or social media platforms, our server automatically receives and records information from your browser or device, which may include your IP address, geolocation data, device identification, cookie information, web browser identification, page view statistics, browsing history, usage information, log data, and transaction information. Cookies are defined as identifiers we transfer to your browser or device that allow us to recognize the customer's browser or device, indicate which pages and features in our Services are visited. Changes to the preferences on your browser or device may be completed to prevent or limit your device's acceptance of cookies. However, this may prevent you from taking advantage of some of our features.

Our advertising partners may transmit cookies or request that we transmit cookies to your browser or device when you use our Services. If you click on a link to a third party website or service, a third party may also transmit cookies to you. To clairify, this Privacy Policy in accordance for Ella Skye, does not cover the use of cookies by any third parties. Thus, Ella Skye is not responsible for the third-partie's privacy policies and practices. Please be aware that cookies placed by third parties may continue to track your activities online even after you have left our Services, and those third parties may not honor "Do Not Track" requests you have set using your browser or device.

Information Collected Through Third-Parties
Third Parties may provide us with your Personal Data. Such information includes: analytics, customer support, account information from social media platforms, protecting from fraud or security threats, compliance with legal obligations as outlined, and marketing information from our advertising partners to improve our customer relations and products.
At any time, your personal information may be viewed, updated, and/or deleted. If you have questions or concerns about your information on file, please email us on our contact page.
Opting Out
At any time, you may opt out not to disclose personal information. However, note that some information is needed to register and or access products. Please email us on our contact page.

4. Purpose and Use of the Personal Information Collected

We process Personal Data to operate, improve, understand and personalize our Sites and our products. For example, we use Personal Data to: create and manage user profiles, send promotional offers, process orders/returns, personalize content based on preferences, reply to inquiries, fulfill requests/disputes, offer website security, generate anonymous statistics and analytics to improve services, marketing, and additional internal purposes.

Ella Skye will only process your Personal Data if we have a lawful purpose for processing your information that is received through consent.

Categories of Third Parties with Whom We Share Personal Data

Ella Skye shares Personal Data with third party service providers and agents who work specifically with Ella Skye to render services. These parties include: Shopify which offers the following third party services (Payment processors, Fraud prevention service providers), Ad networks, marketing providers, and analytics providers.

Ella Skye also shares Personal Information when necessary to comply with law and regulations (including but not limited to law enforcement or other government agencies), and maintain security of products and services.

Personal Information Provided During an Acquisition

Ella Skye may choose to buy or sell assets of the company. During such transactions, user information is one of the transferred business assets. If Ella Skye substantially sells all assets through an acquisition, or entered bankruptcy, user information is considered an asset that is transferred or acquired by the third party. As such, Personal Data would be shared with this party that is acquiring Ella Skye. You acknowledge that such transfers may occur and accordingly the third party may continue to use your Personal Information as set forth in this policy.

5. Procedures Used to Share and Disclose Personal Information

In the following circumstances, Ella Skye may disclose your Personal Information third party providers:

Information that's been de-identified. De-identified Personal Information may be provided to service providers, and/or with other persons we conduct business with acquired from pixel tags, web beacons and cookies to help us improve our Services. Understand that de-identified information cannot be linked back to you.

Affiliated Businesses: When our products are sold through an affiliated business or their party, Personal Information will be shared only to the extent that is necessary for the transaction. Ella Skye has no control over the policies and practices of third party websites or businesses. If you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.

Advertisers: Ella Skye uses third party advertisers and marketing services to advertise Ella Skye products. Our consumers agree to allow us to provide information such as email, cookies, IP addresses and addresses to our third party providers, to help us build content marketing appropriate for the specific audience.

Agents: Ella Skye employs other companies and consultants to complete tasks necessary. In this case, Personal Information may be shared related to our products. This information can only be used within the parameters of the task, and maybe not be used for any other reason.

Business Transfers: As outlined previously, Ella Skye may choose to buy or sell assets, and consequently may need to share and/or transfer personal information in connection with the evaluation of and entry into such transactions. Please see section above titled: Personal Information Provided During an Acquisition for more detail.

Protection of Company and Others: Ella Skye reserves the right to access, read, preserve, and disclose any information that is necessary to comply with the law or court order; comply with agreements; or protect the rights, property, or safety of Ella Skye, employees, consultants, users, or others.

6. Securing Your Personal Information

Ella Skye uses Shopify to provide additional protection to your personal information. Shopify ensures using password protected procedures to further safeguard your privacy. If using a their party, additional sign-on protections via that site may be offered.

If you are based in the US, you can contact us at privacy@cuyana.com.

9. What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@cuyana.com, and we will try to resolve your concerns.